Privacy Policy.
How Accron Services Ltd handles personal data submitted by email or generated when you visit this website.
1. Who we are
Accron Services Ltd is the data controller for personal data collected through this website and through email correspondence.
- Legal name: Accron Services Ltd
- Company number: 12722900 (England & Wales)
- Registered office: 49 Danemead Grove, Northolt, England, UB5 4NY
- Email: enquiry@accronservices.co.uk
2. What data we collect
This website does not use accounts, analytics or tracking. We collect personal data in two ways: through the enquiry form on our Contact page, and through any email you choose to send us.
When you use the enquiry form, we ask for:
- Your name
- Your email address
- Your business name (optional)
- A phone number (optional)
- The message you write to us
If you contact us by email instead, we may also receive any further details, attachments or documents you choose to send.
We do not collect or process any sensitive personal data (sometimes called special category data).
If you accept analytics cookies, Google Analytics collects information about how you use the site, such as the pages you visit, your approximate location (derived from your IP address) and the type of device and browser you use. This is collected in a form that does not directly identify you, and only with your consent. See our Cookie Notice for details.
Our website host, Namecheap, may also keep standard server access logs (such as IP addresses and request timestamps) for security and reliability purposes.
3. Why we use your data and our lawful basis
We use personal data in the following ways:
- To reply to your enquiry and discuss whether our bookkeeping services suit your needs — lawful basis: legitimate interests (responding to a request you have made) and, where you have started the process of engaging us, steps taken prior to entering a contract.
- To keep records of bookkeeping work for clients we engage — lawful basis: performance of a contract, and legal obligation where record-keeping is required by UK tax or anti-money laundering law.
- To meet UK anti-money laundering obligations, including client identification and risk assessment where we take on a client — lawful basis: legal obligation.
- To keep our website and email working safely — lawful basis: legitimate interests.
- To understand how visitors use our website and improve it, where you have agreed to analytics cookies — lawful basis: consent. You can withdraw consent at any time through our Cookie Notice.
4. How long we keep it
If you email us and we do not go on to work together, we will normally delete the enquiry and any attachments within twelve months.
If you become a client, we keep bookkeeping records and identification documents for the period required by UK law, which is generally at least five years from the end of the business relationship for anti-money laundering purposes, and at least six years for tax-related records.
5. Who else handles your data
We use a small number of third-party services that may process limited personal data on our behalf.
- Web3Forms — when you submit the enquiry form, your details are passed to Web3Forms, the service that delivers your form submission to us by email. Web3Forms' privacy policy is available at web3forms.com/privacy.
- Google (Gmail) — our email is hosted on Gmail, so messages you send us, including enquiry form submissions delivered to our inbox, are processed by Google. Google's privacy policy is available at policies.google.com/privacy.
- Google Analytics — if you accept analytics cookies, Google processes information about how you use the site. We use Google Analytics 4 with advertising features switched off. Google's privacy policy is available at policies.google.com/privacy.
- Namecheap — our website hosting provider, which may keep standard server logs for security and operational reasons.
- Bookkeeping or accounting software — for engaged clients, we may process your bookkeeping data inside the bookkeeping or accounting software you use. We will tell you which software is involved when we agree the work.
We do not sell personal data, we do not share it for advertising or marketing purposes, and we do not use it to send you direct marketing.
6. International transfers
Some of the third parties above (notably Google and Web3Forms) are based outside the United Kingdom. Where personal data is transferred outside the UK, we rely on the safeguards put in place by those providers, including UK adequacy decisions or standard contractual clauses, as appropriate.
7. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Have inaccurate personal data corrected
- Ask us to delete personal data where there is no good reason for us to continue holding it
- Object to certain processing, or ask us to restrict it
- Ask for a copy of personal data in a portable format, where applicable
- Withdraw consent where consent is the lawful basis we are relying on
To exercise any of these rights, email us at enquiry@accronservices.co.uk.
8. Complaints
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO). The ICO can be reached at ico.org.uk or on 0303 123 1113. We would be grateful for the chance to address your concerns first, so please consider contacting us before approaching the ICO.
9. Changes to this policy
If we change how we handle personal data, we will update this page and the "last updated" date at the top. Significant changes will be flagged here for at least thirty days.
10. Contact
Questions about this Privacy Policy can be sent to enquiry@accronservices.co.uk.